Refund Policy

In the unlikely event you wish to return your item, you can do so within 30 days of purchase. We're happy to accept returns should the item not suit or is faulty in any way. All exchanges and replacements are subject to stock availability. We have a 30-day returns policy, which means you have 30 days after receiving your item to return your order. To be eligible for a return, your order must be in the same condition that you received it, unused, with all tags intact and in its original packaging.

You will also be required to supply proof of purchase. For any return questions or to start a return, please contact our customer care team via email at info@cloudpillows.co.uk within 30 days of receiving your order. Items sent back to our warehouse without first requesting a return will not be accepted. We aim to process all refunds within 2 working days of receipt, we cannot process your request until we receive the returned item, which may take a few days depending on your chosen courier.

Please inspect your order upon receipt, if a return is required due to a mistake by Vortex air or any part of your order is defective or damaged please contact info@cloudpillows.co.uk within 7 days of receipt to enable our team to evaluate the situation and make it right.

Have Questions?
We Have Answers.

Everything You Need to Know About the Cloud Pillow for Dreamy Nights and Happy Mornings!

What makes the Cloud Pillow different from regular pillows?

The Cloud Pillow features a unique cloud-inspired shape, ergonomic design, and advanced Luna Foam for ultimate support and cooling. It’s designed for side and back sleepers, promoting spinal alignment and reducing neck and shoulder strain.

Who is the Cloud Pillow best suited for?

This pillow is perfect for side and back sleepers, offering tailored support to keep your head, neck, and spine in proper alignment for a restful night’s sleep.

Does the pillow stay cool all night?

Yes! The Cloud Pillow is designed with breathable materials and a cooling vent to maintain airflow, keeping you cool and comfortable throughout the night.

Is the cover removable and washable?

Absolutely. The pillow comes with a removable cover made of a soft nylon and spandex blend. It’s machine washable, making it easy to keep your pillow fresh and clean.

Will the Cloud Pillow help with neck pain?

Yes! The ergonomic design and Luna Foam provide targeted support to relieve neck and shoulder pain, helping many users wake up feeling refreshed and pain-free.

Does the pillow have an odor when first opened?

The pillow may have a slight scent when first unpackaged due to the memory foam. This is normal and will dissipate within a few days. Washing the cover and airing out the pillow helps speed up the process.